We bought an 11 foot Octagon Cantilever Umbrella by Treasure Garden with an O'bravia fabric. O'bravia is considered a C grade fabric, according to Treasure Garden's website.
It is such a beautiful umbrella. It's tall, has nice fabric and creates a lot of shade. And that's where the good comments stop. We bought this from a clearance center for $300. The "non-clearance" was on sale for $400, but says it retails for just over $1000. Our umbrella was returned, but we were told, "It wasn't even taken out of the package." Yeah sure, I know better now.
We got home, set up the umbrella and it wouldn't crank open. Ah, now we know why they brought the umbrella back. AND, we can't return it because we bought it in the clearance center. So, Doug and I set out to take it apart and figure out why it won't work - we figured it's already broken and worthless, so why not?
The reason: the company used a string about the size of a shoe lace, but weaker, to open and close this umbrella. The cord was broken and twisted up inside the arm. Really???? It retails at over $1000 and you can't put a decent rope/string/wire through it??? If the string breaks, the umbrella is worthless.
After working on the umbrella for a couple hours each day, for a few days, we went to Lowe's to get a galvanized wire to run through the umbrella. Guess what? It works.
For a very small amount of money we made the umbrella stronger and better than the $1000 retail version and we only paid $300. Granted it cost frustration also, but sheesh, Treasure Garden could have used something better than a weak shoe string.
Oh, and P.S., good luck trying to get parts or warranty info. Everything I searched for, on their website and others, said to go back to the store you buy it from. Really? A retail store is going to have spare parts or wants to deal with the manufacturer's warranty? No. That's why it's a MANUFACTURER'S warranty.
These umbrellas suck!
These umbrellas suck!